Refund policy
Last updated: September 9, 2026
At FABELLE PTE. LTD., we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the conditions under which you may return products purchased from our online store.
Our store is operated by FABELLE PTE. LTD., a company registered in Singapore.
1. 30-Day Return Policy
We offer a voluntary 30-day return policy in addition to any statutory consumer rights that may apply to your order.
You have 30 days from the date you receive your order to request a return for eligible items.
To be eligible for our 30-day return policy, the item must:
- Be unused and unworn.
- Be in the same condition in which you received it.
- Have all original tags attached, where applicable.
- Be returned in its original packaging, where applicable.
- Include proof of purchase or your order number.
To request a return, please contact us at:
info@fabelleluxurystore.com
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
2. European Union – 14-Day Right of Withdrawal
If you are a consumer located in the European Union, you generally have a statutory right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period expires 14 days after the day on which you, or a person you designate other than the carrier, receive the goods. European Union+1
To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires. You may contact us at:
info@fabelleluxurystore.com
You may use the following wording:
"I hereby notify you that I withdraw from my purchase of the following item(s): [order number/product]."
After notifying us, you must return the goods without undue delay and, in any event, no later than 14 days after communicating your decision to withdraw.
You are responsible for the direct cost of returning the goods where we have informed you before purchase that you are responsible for those costs. European Union
You are responsible for any diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Certain statutory exceptions to the right of withdrawal may apply, including products made to the customer's specifications or clearly personalized products, where applicable. European Union
3. Return Shipping Costs
For voluntary returns under our 30-day return policy, the customer is responsible for the cost of returning the item unless the return is due to an item being defective, damaged, incorrect, or otherwise not as described.
For EU statutory withdrawals, the customer is responsible for the direct return shipping costs where this has been disclosed before purchase.
If an item is defective, damaged, incorrect, or not as described, please contact us before returning it. We will provide appropriate instructions and will not charge you return shipping costs for an issue that is our responsibility.
4. Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item:
- Arrives damaged;
- Is defective;
- Is the wrong item; or
- Does not correspond with your order,
please contact us as soon as possible at:
info@fabelleluxurystore.com
Please include your order number and, where applicable, clear photographs showing the problem.
We will review the issue and, where appropriate, offer a replacement, repair, or refund in accordance with applicable consumer law.
For defective or incorrect goods, you will not be responsible for return costs where the issue is our responsibility.
5. Non-Returnable Products
The following products may be excluded from our voluntary 30-day return policy, where applicable:
- Products that have been worn, used, washed, damaged or altered after delivery.
- Products that cannot reasonably be resold because of their condition.
- Products clearly identified before purchase as personalized or made to the customer's specifications, where applicable.
- Products for which a statutory exception to the right of withdrawal applies.
Important: Any exclusion from our voluntary 30-day return policy does not affect mandatory consumer rights that apply under applicable law.
6. Sale Items
Sale or promotional items may be subject to the same return conditions stated in this policy.
Where applicable law provides a statutory right of withdrawal or other mandatory consumer protection rights, those rights continue to apply regardless of whether an item was purchased at a discounted price.
7. Gift Cards
Gift cards are non-refundable except where required by applicable law.
8. Exchanges
If you would like a different size, colour, or product, please contact us at:
info@fabelleluxurystore.com
Where an exchange is available, we will provide instructions.
Alternatively, you may return an eligible item and place a new order for the replacement item.
9. How to Request a Return
To request a return, please email:
info@fabelleluxurystore.com
Please include:
- Your full name;
- Order number;
- Product(s) you wish to return;
- Reason for the return, if applicable; and
- Photographs if the item is damaged, defective or incorrect.
Please do not send products back before receiving return instructions from us.
We will provide you with the appropriate return instructions, including the return address and any applicable return requirements.
10. Refunds
Once we receive your returned item, we will inspect it and notify you whether the return has been approved.
If your return is approved, the refund will be issued to the original payment method.
For our voluntary 30-day return policy, refunds will normally be processed within 10 business days after the returned item has been received and approved.
For customers exercising the EU statutory right of withdrawal, refunds will be made in accordance with applicable law. We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
Where required by applicable law, we will also reimburse the applicable standard outbound delivery charge paid by the customer. Any additional cost resulting from choosing a more expensive delivery option is not refundable where permitted by law.
Your payment provider or bank may require additional time to process the refund after we issue it.
11. Return Address
We will provide the appropriate return address and return instructions after your return request has been reviewed.
Please do not send returns to our registered office unless we specifically instruct you to do so.
12. Contact Us
If you have any questions regarding returns or refunds, please contact us:
FABELLE PTE. LTD.
Email: info@fabelleluxurystore.com