SHIPPING POLICY

Last updated: September 9, 2026

FABELLE PTE. LTD. offers international shipping to customers in the countries and regions available at checkout.

Because we work with different fulfillment and supplier partners, products may be shipped directly from different fulfillment locations depending on the product ordered and the customer's delivery destination.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Processing time refers to the time required to prepare an order for dispatch.

Some products may require additional processing time. If a product has a different processing time, this will be indicated on the relevant product page or communicated to you after your order is placed.

Orders are not normally processed on weekends or public holidays.

2. Shipping Times

After an order has been processed and dispatched, standard delivery generally takes approximately 5–10 business days, depending on the destination, fulfillment location, shipping carrier and customs processing.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may vary because international shipments can be affected by:

• Customs processing;
• Local postal or carrier delays;
• Weather or other transportation disruptions;
• Public holidays;
• Incorrect or incomplete delivery information;
• Import procedures in the destination country; and
• Other circumstances outside our reasonable control.

Where a product has a different estimated delivery time, the applicable estimate shown on the product page or at checkout takes precedence.

3. Where Orders Ship From

FABELLE PTE. LTD. works with selected suppliers and fulfillment partners located in different countries and regions.

Depending on the product and destination, your order may be dispatched directly from one of these supplier or fulfillment locations rather than from our Singapore registered office or Germany operational office.

The dispatch location can therefore vary between products.

We provide tracking information where tracking is available for the selected shipping method.

4. Shipping Destinations

We offer international shipping to destinations supported by our store and fulfillment partners.

Available shipping destinations and shipping options are displayed during checkout.

Some products may not be available for delivery to certain countries or regions because of product restrictions, carrier limitations, customs requirements or other logistical considerations.

If we are unable to ship an order to your selected destination after your order has been placed, we will contact you and provide an appropriate solution, including a refund where applicable.

5. Shipping Costs

Shipping costs are calculated and displayed during checkout based on factors such as the destination, products ordered and available shipping method.

Where free shipping is offered, the applicable conditions will be displayed on the website and/or during checkout.

Our promotional free shipping offer for orders over $200 applies only where the offer is displayed as available for the customer's destination and order.

Unless otherwise stated, free shipping promotions do not include customs duties, import taxes or other charges imposed by the destination country.

6. Customs Duties, Import Taxes and Other Charges

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

These charges are determined by the customs authorities or other authorities in the destination country and may vary depending on the product, order value and destination.

Unless expressly stated otherwise during checkout, such charges are not included in the product price or standard shipping charge and may be payable by the customer.

FABELLE PTE. LTD. does not control the amount of customs duties, import taxes or other charges imposed by a destination country.

Customers are responsible for complying with applicable import requirements and for providing any information required by customs authorities.

7. Order Tracking

Where tracking is available, tracking information will normally be sent to the email address provided when placing the order after the order has been dispatched.

Tracking information may take some time to become active after dispatch.

If your tracking information does not update immediately, please allow reasonable time for the carrier's system to register the shipment.

8. Multiple Products in One Order

If an order contains products fulfilled by different suppliers or fulfillment partners, the products may be shipped separately and may arrive in separate packages.

You may therefore receive multiple tracking numbers and deliveries for a single order.

You will not be charged additional shipping costs solely because products from the same order are dispatched separately, unless additional shipping charges were clearly disclosed and agreed to during checkout.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Full name;
• Street address;
• Apartment/unit number, where applicable;
• Postal code;
• City;
• State or region; and
• Country.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us at info@fabelleluxurystore.com as soon as possible.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

10. Delayed or Missing Orders

If your order has not arrived within the applicable estimated delivery period, please contact us at:

info@fabelleluxurystore.com

Please include your order number and delivery information so that we can investigate the shipment with the relevant carrier or fulfillment partner.

International shipments may experience delays due to customs or local delivery procedures.

11. Lost or Damaged Shipments

If your package appears to have been lost or arrives damaged, please contact us as soon as possible at:

info@fabelleluxurystore.com

For damaged products, please provide your order number and clear photographs of the product and packaging so that we can investigate the issue.

Where an order is confirmed to have been lost or a product is damaged in transit, we will work with the relevant carrier or fulfillment partner and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

12. Changes to an Order Before Dispatch

If you need to change your delivery address or other order information, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate a requested change before the order is dispatched, but we cannot guarantee that changes will be possible after processing has begun.

Once an order has been dispatched, the delivery address generally cannot be changed by us.

13. Delivery Delays Outside Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs inspections or delays;
• Carrier disruptions;
• Severe weather;
• Natural disasters;
• Public holidays;
• Strikes;
• Government actions;
• Transportation disruptions; or
• Other events beyond our reasonable control.

Where possible, we will assist customers in obtaining information from the relevant carrier or fulfillment partner.

14. Contact Us

If you have questions about shipping or your order, please contact us:

FABELLE PTE. LTD.

Email: info@fabelleluxurystore.com