Terms of service
Last updated: September 9, 2026
These Terms of Service govern your use of the FABELLE LUXURY STORE website and your purchase of products from our online store.
The website is operated by FABELLE PTE. LTD., a company registered in Singapore.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About FABELLE
FABELLE PTE. LTD. operates the online store available at www.fabelleluxurystore.com under the brand name FABÉLLE LUXURY STORE.
Our business provides customers with access to fashion, footwear, accessories and related products through our online store.
Our business and contact information is available on our website, including our Legal Notice/Impressum and Contact page.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide to us is accurate and complete.
- You will use the website and our products for lawful purposes.
- You will not use the website for fraudulent, abusive or unlawful activities.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, availability and other information displayed on our website are accurate and up to date.
However, product colours may appear slightly different depending on your device or screen settings.
We reserve the right to correct errors, inaccuracies or omissions and to update product information when necessary.
Where a product is supplied under a brand other than FABÉLLE, the applicable brand information will be identified on the relevant product page.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until your order is completed.
If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer a suitable solution, including a refund.
5. Prices and Currency
All product prices are displayed on the website in the currency indicated at the time of purchase.
Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed by us, except where there is an obvious pricing error.
The applicable taxes, duties, shipping charges or other costs will be presented where applicable before you complete your purchase.
For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country. Where such charges are imposed by the destination country and are the responsibility of the customer, they are not included in the product price unless expressly stated otherwise.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email.
An order is not considered accepted solely because you have received an order confirmation or because your payment has been authorized.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including:
- The product is unavailable.
- There is an obvious pricing or product-information error.
- We reasonably suspect fraudulent or unauthorized activity.
- We are unable to process the order for legal, technical or operational reasons.
- The order cannot be fulfilled or delivered to the selected destination.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
7. Payment
Payment must be completed using the payment methods made available during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment processing may be handled by third-party payment providers. We do not store full payment card details on our website where payment processing is handled by those providers.
8. Shipping and Delivery
We offer international shipping to destinations displayed as available during checkout.
Shipping costs, estimated delivery times and other applicable shipping information are provided through our website and/or checkout.
Delivery times are estimates and may be affected by factors outside our reasonable control, including customs processing, carrier delays, weather, public holidays or other circumstances affecting transportation.
Customers are responsible for providing a complete and accurate delivery address.
Please review our Shipping Policy for detailed information about shipping methods, processing times, delivery estimates and international orders.
9. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless otherwise stated during checkout or on our website, such charges are the responsibility of the customer.
Customs procedures and charges vary by destination and are outside our control.
Customers are responsible for complying with applicable import requirements in their destination country.
10. Returns and Refunds
Our returns and refunds are governed by our Return & Refund Policy.
We offer a voluntary 30-day return policy for eligible products, subject to the conditions described in that policy.
Customers located in the European Union may also have statutory consumer rights, including a 14-day right of withdrawal for eligible distance purchases.
Nothing in these Terms is intended to limit or exclude mandatory consumer rights that apply to you under applicable law.
Please review our Return & Refund Policy before placing an order.
11. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as possible at:
info@fabelleluxurystore.com
Please provide your order number and, where appropriate, photographs showing the issue.
We will review the matter and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.
12. Intellectual Property
Unless otherwise stated, the content of this website, including our text, graphics, logos, design, photographs, images, videos, page layouts and other materials, is owned by or licensed to FABELLE PTE. LTD. or used with appropriate permission.
You may not reproduce, distribute, modify, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
Product names, trademarks and brand names belonging to third parties remain the property of their respective owners.
13. Third-Party Brands and Products
Some products available through our store may be associated with brands or manufacturers other than FABÉLLE.
Where a product is identified as belonging to another brand, that brand is not automatically affiliated with, endorsed by or sponsored by FABELLE PTE. LTD.
We do not claim to be an authorized representative, distributor or partner of a third-party brand unless this is expressly stated.
14. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our website, systems or accounts.
- Introduce malicious software, viruses or other harmful material.
- Interfere with the operation or security of the website.
- Use automated systems to access or collect information from the website in a manner that could harm the website or our services.
- Provide false, misleading or fraudulent information.
We may restrict or suspend access to the website where reasonably necessary to protect our business, customers or website.
15. Accuracy of Information
We make reasonable efforts to maintain accurate information on our website.
However, we do not guarantee that every piece of information will always be complete, current or free from typographical errors.
If we discover an error affecting an order, we will take reasonable steps to correct the error and, where necessary, contact the affected customer.
16. Links to Third-Party Websites
Our website may contain links to third-party websites or services.
These links are provided for convenience. We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
17. Privacy
Your use of our website and our processing of personal information are governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use and protect personal information.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the maximum extent permitted by applicable law, FABELLE PTE. LTD. will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects any mandatory rights or remedies available to consumers under applicable law.
19. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
Such circumstances may include natural disasters, severe weather, war, civil unrest, government actions, strikes, transportation disruptions, customs delays, widespread technical failures, pandemics or other events beyond our reasonable control.
Where such an event affects an order, we will take reasonable steps to communicate with affected customers and provide appropriate information.
20. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with a revised "Last updated" date.
Changes will not affect rights that have already arisen from orders placed before the updated Terms became effective, unless otherwise required by applicable law.
21. Applicable Law and Consumer Rights
These Terms are subject to applicable law.
Nothing in these Terms is intended to remove, restrict or replace mandatory consumer protection rights that apply to customers in their country of residence.
If you are a consumer in the European Union or another jurisdiction that provides mandatory consumer protections, those protections continue to apply where required by law.
22. Contact Information
If you have questions about these Terms, your order or our services, please contact us:
FABELLE PTE. LTD.
Email: info@fabelleluxurystore.com